Frequently Asked Questions
Everything you need to know about shopping with Switch Malaysia
What are the available delivery options and timeframes?
We offer standard shipping across Peninsular Malaysia within 3-5 business days, and 5-7 business days for Sabah and Sarawak. Express same-day delivery is available for selected Klang Valley locations.
Are the products sold on Switch Malaysia authentic?
Yes, we are an authorized retailer. All products sold are 100% genuine and come with official manufacturer warranties where applicable.
What is your return and exchange policy?
Customers can return unopened and unused items within 7 days of receipt. Please ensure the original packaging and tax invoice are included for a smooth return process.
Which payment methods do you accept?
We accept all major credit and debit cards (Visa/Mastercard), FPX online banking, and popular e-wallets including GrabPay, Touch 'n Go, and Boost.
Do you offer installment plans for high-value purchases?
Yes, we provide 0% interest installment plans for up to 24 months with participating banks such as Maybank, CIMB, and Public Bank.
How can I track my order status?
Once your order is shipped, a tracking number will be sent to your registered email address. You can also track your parcel via the 'My Orders' section in your account dashboard.